ART

LEATHER 

What does veg-tan leather mean?

Vegetable-tanned leather is made using a special process that harnesses the power of natural tannins. These are found in organic materials to add a unique look and feel such as oak and spruce bark. Quebracho, tara pods, olive leaves, rhubarb roots or mimosa are also commonly used. These substances are placed in a pit along with the skins and hides. As these tannins are derived from plants, the leather is called vegetable-tanned leather. Making vegetable-treated leather biodegradable when the time comes around.

Vegetable tanned leather is particularly suitable for allergic subjects: the whole process of vegetable tanning is carried out without the use of toxic substances or heavy metals. Being of vegetable origin, tannins are absolutely safe even for the most sensitive skins.

 

Will its color change?

The nude color that is used will darken over time with natural sunlight, giving it a warm color. A unique sign of quality.

 

CANVAS

Is my canvas treated with top coat product?

The less toxic, the better, right? Absolutely! For that reason, we refrain from using aerosols that are harmful to us and the planet. But, if you wish to protect your canvas from any potential spills or stains, you can vaporise a “fabric scotch guard” product for your own convenience. 

Please note that we are not responsible for any damage or product alteration if you do desire to proceed with an aerosol protection. Please protect yourself wisely, mask and gloves are of consideration.

WOOL

What king of wool is used?

We install by hand each fringe made of an Alpaca blend composition. 

 

WOOD

Will its color change?

The nude color that is used will darken over time with natural sunlight, giving it a warmer color and bringing out its line detail.

 

 HANDMADE

What is the advantage of acquiring a handmade product?

A handmade process means every piece is individual and no machine can come close to the love, passion, attention to detail that we pour into creating unique creations.

As a result of the hand craftsmanship of the offered products, no two are alike. In fact, that is what is liked from handmade works, giving authenticity to each and every creation that leaves the Studio. Thank you for encouraging that art and practice, it’s pretty special actually!

 

OTHER

Why is there some variations in the elements?

As natural materials are used, you may find minor variations in grain, color, thread, etc… Its what makes the product rich and authentic.

Let’s embrace our differences instead of beings copies of the next one in line!

How do I place a custom order?

You simply visit our site piametniart.com , select the custom option in the menu bar and then choose from a array of styles, all while selecting your own preferences in terms of acrylic color, fabric type, fringe color and length, hanging strap options and more. If you’d like to request an option that isn’t offered, please write us an e-mail at info@piametniart.ca so that we can create your very own.

Will my art stay the same tru time? 

There is a natural wear of elements that takes place with anything we generally purchase. We think that in using natural elements the organic aging process only brings more life and depth to the product. As with any art purchase, there is no guarantee as to how it will evolve over time, not being in a controlled environment. Factors such as direct sunlight can alter your products and their life expectancy. Pease refer yourself to the Product Care Guide for more.

Do you offer a warranty?

No warranty is offered, but do contact us by mail at info@piametniart.ca if you have an issue or concern about your product.

Can I return or refund my custom order?

We don’t offer returns or refunds on custom work but are glad to see possibilities on a case-by-case basis.

How to choose where to position my purchase?

Generally, art should refrain to be hung in a damp or direct sunlight environment.

My package arrived damaged, what do I do?

If you receive a damaged package due to improper delivery, please, send us pictures of the item in its packaging and the damage in has sustained. We are not responsible for these unfortunate situation. As we value customer satisfaction, we will help in the process of contacting the shipping carrier and help find solutions. Note that this eventuality is under the carriers responsibility.

I hung my art and accidentally damaged my wall, can you cover the costs?

Please note that we cannot be responsible for any damage incurred during your hanging process.

 

ACCESSORIES

For all veg-tanned leather and eco-suede accessories

Can I submerge my product?

We don’t recommend submerging leather based accessories as they will be altered. We are not responsible for any damage or alteration due to misuse of items.

Can I rub my minimalist tote with an oil or cream?

We don't recommend it. If you do desire to treat your minimalist tote with a lanolin or waxed based leather conditionner, please be aware that the color will change, the imperfections will be more apparent and that the general appearance of the bag will/can be altered.

 

 TAPESTRY

Hand wash in cold water only & biodegradable soap.

Do not dry in the sun.

in case of a stain, brush and wash only the affected part.

Exposure to natural and direct light will age this product more rapidly.

Keep away from fire.